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service excellence


colourliving is proud to have been awarded by the Hong Kong Retail Management Association (HKRMA) for the 2012 Service Retailers of the Year – Furniture & Home Accessories Award. HKRMA's Mystery Shoppers Programme is the first of its kind in Hong Kong aiming to improve the overall standard of customer service in the retail industry, to serve as a benchmarking tool for its participating members and to recognise outstanding achievements.

with such encouraging results, our customer service frontline and technical team pledge to live up to our promise and passion on service excellence at all times.
let our team of experts be at your service while you indulge in our comfy Edra sofa and relax with a coffee and a taste of our premium chocolate squares.

prefer a glass of wine?

no problem. Enjoy while listening to our special collection of music, surfing the Internet through our complimentary Wi-Fi network, or drawing inspirations for your dream home from our wide selection of lifestyle magazines.

just Relax.

with colourliving gift vouchers, you can now treat your friends with new shopping excitement for tasteful and quality home living, and unique styling in home décor.

available in denomination of HK$1,000 - colourliving gift vouchers make it easier than ever to select gifts from our vast array of internationally acclaimed kitchen, bath and home accessories for your family, friends, colleagues, business partners or valued customers.

membership programme
quality warranty & maintenance
  as a colourliving member, you will enjoy exclusive benefits with your shopping all-year-round!
  • 10% vip discount
  • 3% reward in the form of colourliving dollars which can be used as cash for purchases in-store instantly
  • instantaneous colourliving dollar redemptions as and when you wish during a 90-day validity period
  with our quality assurance, you can shop with maximum confidence!

our Trouble-Free Maintenance Service Plan offers you with free inspection & repair work by our team of qualified technicians.

you can also enjoy a special discount to purchase spare parts from us.

design & build
interest-free instalment
  our customer service teams are there to help you realising your dream bath and dream kitchen. From complimentary site visit to professional kitchen design and build services... all for you.   you can enjoy various interest-free instalment offers for purchase upon specific amount at colourliving. simply choose the one that suits you best to make your dream home come true!
  • American Express designated card types
  • HSBC credit card
free delivery free wireless broadband connection free parking
  we offer efficient delivery service around Hong Kong Island, Kowloon Peninsula & the New Territories for free.
(except Outlying Islands)
  at colourliving, you can enjoy stable wireless Internet access to keep connected with the rest of the world!   simply spend HK$800 or more at colourliving to enjoy free parking at car parks operated by Imperial Parking.
(maximum 2 hours)

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